For heaters working as components, manufacturers guarantee compliance with electrical standards (within tolerances according to PNE power, voltage, insulation resistance) and geometric standards (within tolerances). Complaints are considered primarily for normal operating conditions of heating elements (as intended).

Most frequently rejected complaints 

1. When selecting an element, special attention should be paid to all parameters, both electrical and geometric. Incorrect selection of an element, e.g. supplying a higher voltage than nominal, using an element with too high power, etc., can lead to damage to the heater as well as the entire device.
2. When building a new device, the selection of the appropriate heater depends on many factors (e.g. method of assembly, element load, medium in which the element operates, heat reception, distance between adjacent elements, casing material, expected temperatures, etc.). In the final phase of building a new device, heating elements are most often selected by trial and error. 
3. If the element is not working in accordance with its intended purpose, the heater may also be damaged quickly, e.g. a regular/non-hermetic heater operating in a humid environment

Receiving the shipment 

Before accepting the shipment, always check whether the goods have not been damaged during transport. If the packaging has visible external damage, we recommend that you refuse to accept the shipment and then contact us at the phone number:  732 415 435 .

After paying the collection amount and acknowledging receipt of the package, it is possible to open the package in the presence of the courier - if any discrepancies are found, a discrepancy report is drawn up, which constitutes the basis for a subsequent complaint.

If the purchased goods turn out to have manufacturing defects or are not as described, please follow the complaints procedure below:

1. Send us the product that is the subject of the complaint, attaching a written statement with detailed reasons for the complaint, the form of compensation, as well as the return address and account number to which the refund will be made (depending on the decision made by the store).
2. Within  14 days  of receiving the shipment, we will inform you by e-mail or telephone about the outcome of the complaint procedure.
3. If the complaint is upheld, we will compensate the costs incurred by you as soon as possible  from the date of the decision by: repairing the complained product, sending a new copy of the product or refunding the money.
4. If the complaint is deemed unjustified, we will provide you with a detailed justification for the decision and ask you for information on what to do with the damaged product (dispose of/send back). In the case of payment by payment card, the refund will be made to the card.

In case of any doubts, please contact us by e-mail: zamowienia@egrzalki.pl or by phone: 732 415 435. We will provide all the instructions on how to quickly and easily process the complaint.